RETURNS POLICY


NEED TO RETURN OR EXCHANGE SOMETHING? SIMPLY FOLLOW THE GUIDE BELOW!

IMPORTANT: PLEASE ENSURE YOU MEET THE FOLLOWING CRITERIA PRIOR TO SENDING YOUR ITEMS BACK

• Items are only eligible for return if they are sent back within 7 days of purchase. Before you return your item, ensure your garment is within our 7 day returns period

• Items must be unworn and in original condition 

THE FINER DETAILS

• Once we have received your return/exchange, please allow 5 business days for processing – you will be notified via email once complete.
• If you are using your own label, please send your return directly to:

Zokuwear returns 
Post office box 982
Baulkham Hills, NSW 1755
Sydney Australia

RETURNS POLICY FOR AU/NZ ORDERS

 FOR ALL EXCHANGES AND STORE CREDITS (excluding sale items)

For all returns requiring a refund, you are more than welcome to use the supplied return label and the postage cost ($10.95) will be deducted from your refund. 

HOW TO RETURN:

1)     Ensure that the labels are still attached and garments are unworn and in original condition and fall within our 7 day return period. 
2)     Fill out your returns form and place in the satchel with your invoice and your items for return.
3)     Address a postal Satchel and you’re good to go!
4)     Post items or lodge at your local Post Office (remember to take note of the tracking number)

5)     PLEASE NOTE: If returning for an exchange (excluding sale items $10.95 will be charged to cover the postage cost. If returning for an exchange, please specify which style you would like as a replacement.

 RETURNS POLICY FOR INTERNATIONAL ORDERS (EXCLUDING NZ)

For the return of items, international orders are eligible for a refund (excluding sale items), store credit or exchange however return postage will be organised and paid for by the customer.

HOW TO RETURN:

1)     Ensure that the labels are still attached and garments are unworn and in original condition and fall within our 7 day return period.
2)     Place garment in a satchel with your invoice and your items for return. Ensure you specify whether you wish to receive a refund, exchange or store credit.
3)     Lodge via a Post Office or Courier Company (remember to take note of the tracking number)
4)     PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on the back of your returns form. Please also note that when you return an item for exchange.

RETURNS DUE TO GARMENT DAMAGE/BEING FAULTY OR INCORRECT ITEMS SHIPPED

Our quality control teams inspect all deliveries to and from our company warehouse to ensure the products you receive meet our exact quality standards and are as ordered. However, if you do receive a faulty or damaged product or an incorrectly shipped item, contact us first at

info@zokuwear.com.au  to arrange return delivery for a replacement or refund. A refund for the original freight is at the discretion of Management.

CONSUMER GUARANTEES

You have statutory rights under the Australian Consumer Law that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.

Further information about the consumer guarantees is provided here:

HTTPS://WWW.ACCC.GOV.AU/CONSUMERS/CONSUMER-RIGHTS-GUARANTEES/CONSUMER-GUARANTEES 
(which includes details about the consumer guarantees)

and here:

HTTPS://WWW.ACCC.GOV.AU/CONSUMERS/CONSUMER-RIGHTS-GUARANTEES/REPAIR-REPLACE-REFUND#REPAIRS 
(which includes details about your rights where a consumer guarantee is not met)

To make a claim under the consumer guarantees, you will need to return the item to us and provide proof of purchase. We expect the proof you provide to include some specific reference to the item your claim relates to or the specific amount paid for the item.

AU/NZ Orders only:

• If you are returning any style (excluding sale items ), please contact us first at:

info@zokuwear.com.au

providing us the relevant information including whether you require a refund, store credit or exchange and the reason/s why.

 INTERNATIONAL orders (excluding NZ):

• If you are returning any style, for exchange or store credit please contact us first at:

info@zokuwear.com.au

providing us the relevant information including whether you require a refund, store credit or exchange and the reason/s why.

 For any additional information on our return policies, please contact us at : info@zokuwear.com.au

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